Restaurants: The Hidden Costs of Intangible Factors in 2020
The Restaurant Context The restaurant industry is one-of-a-kind: a fast-paced atmosphere, many moving bodies, hard-working employees, service rushes, long hours, close quarters, sweat-inducing environments, and demanding clients; it’s a tough place to work in, and...
Is It Time to “Rip and Replace” Your Legacy Technology?
Legacy technology: “an old method, technology, computer system, or application program of, relating to, or being a previous or outdated computer system”. “We’ve been using the same technology for 25 years. It’s worked well for us in the past, but over the years,...
The Immediate Drawbacks of Using a Sub-Optimal Workforce Management Tool
What’s the Situation? The principle underlying technological progress is simple: if a tool or technology is no longer the best (i.e. simple, optimal, cost-efficient, time-efficient and/or user-friendly), it should be replaced. Right? Right. Although this...
The Dark Side of Happiness
The Dark Side of Happiness (Friedman 94-97) We all want to be happy; it’s a natural desire in us all. Many of us spend our lives trying to be happy, or to find the ‘secret of eternal happiness’ (if such a thing exists). Whether we realize it or not,...